About Us & FAQ

Welcome to the home of the original Heart Felt Design fandom pillows. We pride ourselves in making 100% original and high quality items.  All of the designs in my shop are 100% original, designed by me and made in my home studio. Find more info about the Heart Felt Design team below


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Meet our team:

*Telah is the founder, owner, and creative visionary of Heart Felt Design. Telah has had a hand in every item you see in the shop, from designing new items, pattern making, answering emails, and sending orders out the door. Telah is wife to a pastor and mom to 4 kids whom she homeschooled for several years before taking on Heart Felt Design full time. She is often up till 2 am finishing orders and catching up on her favorite shows (firefly, doctor who, sherlock) while the kids sleep.

*Melissa is the order to Telah's chaos. She is the wife of a rocket scientist, ( yes, I am completely serious), and stay at home mom to three kiddos. Oh and she has a bear. Well it's not really hers but it likes to visit her house on occasion. Melissa updates order forms, makes sure rush orders go out on time and sews pillows in her "free time" at home.

*Nancy is one of the newest members of our team. She is one of the sweetest women I have ever met and is the honorary team grandmother. Nancy can sew pretty much anything and always has a smile on her face and a kind word for everyone.

*Cindy is the newest member of the Heart Felt Design team. We are still trying to figure her out, but what we do know is, she is a wife, mom, grandma, dog sitter, horse sitter, and seamstress extraordinaire. Telah can often be found looking at cindy's handiwork wishing that she could be that good.

 

  • Whats your current turn around time?
    Because of the handmade nature of our items we do have a 4-6 week production time.  We can often rush items when asked but in general please be prepared to wait a bit.  Good things come to those who wait and our pillows are definitely worth it. 
  • What are your pillow made of?
    All pillows are made from super soft and snuggly fleece with some felt or cotton details and then generously stuffed with allergen free fiber fill 
  • How durable are the pillows?
    I have 4 kids and they are my product testers! My youngest son has slept with his bear pillow that I made for the last 4 years and it is still holding strong after nightly snuggles, rigorous play and several much needed washings!
  • Can I wash my pillow?
    Yes.  We highly recommend spot cleaning with a gentle soap and water however we know life and spills happen so if your pillow is extra dingy you may wash it on a gentle cold cycle and either air dry flat or use a very low heat or fluff cycle in the drier. 
  • Do you ship internationally?
    Of course. 
  • Can I order a custom item?
    Yes, those are my favorite types of orders.  Just send me a message via the contact form or message me on facebook. https://www.facebook.com/heartfeltdesignbytelahmarie
  • Can I blog about or promote your items?  
    Please do.  I only ask that you please provide a link back to my shop. :) 
  • Allergies?
    Some of our designs use a wool blend felt.  If you are allergic to wool please let us know and we will try to match the colors with acrylic felt instead. 
  • Questions?
    Please use the contact form.  We try to answer messages daily. 

 

*all Heart Felt Design products and images are Copyright © 2010-2014 Telah McClary*